We are a LegalTech Boutique that’s wired differently to simplify our customers’ lives.
We are sharp, digitally focused and dynamic. We work with passion and purpose- We help expats and entrepreneurs do business and make investments in Greece, Spain and Portugal. We serve them by providing 360-degree assistance for the most important milestones in their lives. We focus on support, not upselling.
We offer solutions for real people by real people. Our global multi-disciplinary legal advice is designed for individuals, companies, investors and Digital Nomads who are immersed in local or international transactions. We understand that trusting a digital provider with your legal needs is a bold choice and we repay that faith by making legal services more efficient and easier for all to understand. Lexidy makes the law simple, dynamic and affordable by integrating technology with generations of legal expertise.
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http://www.lexidy.com
+34 938 074 056
legal@lexidy.com
S. Lisner
20 July 2022 at 11:54ZERO ACCOUNTABILITY – FROM THE TOP DOWN
Lexidy prepared my taxes for the past two years.
Earlier this year, Spanish authorities questioned my 2020 return: their Tax Specialist prepared a response. When I emailed him a subsequent notification, I learned his paternity leave began unexpectedly.
With only staff member out, this “boutique firm” revealed itself – not with care or quality service.
The tax specialist’s stand-in, a trainee, ignored two emails requesting help. After four-days, I contacted Managing Director, Joanna Mello. When she did not respond after two more days, I contacted CEO Federico Richardson Alborná. His assurance that the matter would be addressed at the “earliest” was filled by another three days of silence.
Contacting him again, using “reply all” activated the accounting manager. He informed me the office was understaffed and suggested I handle the matter on my own. I replied (with copy to the ever mute CEO), suggesting he speak with his boss about customer service and reliability.
The accountant summarily filed some documents, but failed to make good on his promise to phone the authorities. Silence from the CEO: no apology for his staff’s conduct.
Another demand has arrived. The tax expert remains on leave. Calls to the Boutique’s CEO Phone go unanswered. Sr. Richardson’s silence could not indicate more clearly, the unimportance of service or concern about the reliability of the firm’s work.
Run, don’t walk, from Lexidy.