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Location
Description
The mission of the team seeking this role is to provide world-class support to customers for a growing start-up. The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support.
Responsibilities
- To contribute individually, and as a team member, to demonstrate excellent
- Quality and Productivity standards that meet, or exceed, client requirements.
- To provide users with solutions through information-gathering, analytical troubleshooting and query research
- To deliver a high-quality, smooth, unique and flexible customer experience.
- To protect confidential and sensitive information and materials
- To demonstrate excellent attendance and punctuality
- To operate with honesty, integrity and transparency in all aspects of the work.
Duties
- To handle queries via the client’s tools and systems (currently through phone calls and email)
- To proactively contribute to the achievement of agreed Service Levels
- To complete all training requirements deemed appropriate for the role, at induction and ongoing.
- To perform any other ad hoc tasks as required for the execution of the client contract.
Requirements
Essential Competencies:
The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
- Excellent communication & interpersonal skills, and highly customer-focused
- Excellent organizational skills
- Quality focus and Policy adherence
- Analytical skills and a keen focus on problem-solving; goal- & service-oriented
- Understanding of, and continuous contribution to, team success
- Flexible, innovative & adaptable to a wide range of topics and tasks
- Ability to efficiently work to specified project delivery deadlines
- Proficiency in Microsoft Office suite
- Excellent attention to detail
- Must be a good team player
- Excellent time management skills
Essential Skills and abilities:
- Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience
- Business qualification desirable
- High fluency in Danish and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
- Ability to deliver information at customer’s knowledge level in an understandable manner
- Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
- Ability to function in a fast-paced environment
- Strong interpersonal skills, with an ability to think independently and follow through effectively
Benefits
What's in it for you:
- Work for an exciting startup
- Scandinavian work mentality
- Support with registration in Spain
- Growth opportunities
Company
Key languages
Additional information
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Date posted4 August 2022
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SectorCustomer service & Technical support
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Employment typeFull-time
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Relocation packageNo