Trainer_Spontaneous Application

Reporting to our L&D Manager, as a Trainer you are to ensure new hires and existing employees are properly trained based on the client and the Operations team request. You will provide meaningful feedback/coaching to trainees in a timely manner to maximize their training experience and results in their target achievements.

Your performance will be measured on how well you:

• Organize dynamic and modern trainings and act as the facilitator for those requested and/or required by Operations, Clients, and other stakeholders based on the needs of the project/campaign
• Collaborate with Operations and Quality in identifying individual and team skills and knowledge gaps with valuable insights and initiatives to achieve the desired results of the project/campaign
• Measure and report the effectiveness of trainings by administering tests and evaluation and presenting the results to the management team and/or clients
• Consistently work jointly with our Training Manager in designing new trainings and/or updating an existing material
• Maintain active involvement to monitor phone calls and/or chats to provide constructive feedback to improve and optimize performance
• Maintain a database of all training sessions completed by employees and report statistics to present to the management team and/or clients

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization, and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

You will be put through a very dynamic 2-3 weeks onboarding and training plan on our TDCX Culture, shadowing sessions, and state-of-the-art CRM systems. (By the way, be ready to make some good friends during this time!)