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Description
Do you enjoy helping other people? Would you like to join a global-leading company and work with passionate colleagues who work every day to make our customers happy? Then you have come to the right place!
Responsibilities
- Providing Customer Service Level 1
- Technical Support via E-mail and telephone contact.
- Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
- Identification of needs, ability to detect opportunities to offer additional products, services and follow up.
Requirements
- At least 1-year experience in Customer Service, managing Requests and Complaints from customers in a multi-channel customer service platform.
- Command of MS Office and other basic computer tools, including Microsoft Office.
- Experience working with ERPs will be a big plus.
- Customer Service Orientation, quality awareness, open-mindedness and ability to learn.
- Good communication skills, critical thinking, positive attitude, team worker, works well under pressure and used to work on fast-paced environments.
- Ability to travel at least 20% of the time
- Experience in Continuous Improvement Processes
Benefits
- Being a part of an international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
- A full-time job, long-term contract, direct with the company.
- Various company discounts including Power Tools and Home Appliances.
- A fun and rewarding work environment, offering room for creativity.
Company
Key languages
Additional information
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Date posted12 January 2021
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SectorCustomer service & Technical support
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Employment typeFull-time
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Relocation packageNo