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DESCRIPTION
If you have an interest and passion for home range computer devices, imaging and photography this is the job for you?
Do you want to work in sunny Barcelona?
Our company
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 29 different nationalities.
Your future project
Webhelp is proud to collaborate with one of the world's largest manufacturers of printers and imaging related equipment, by providing consumer support to their customers. By joining our team, you will have the opportunity to learn about some of the newest and most innovative printing, scanning and video projecting technologies.
We are an international team interested in candidates with passion for customer service and who have the ability to be part of a team. We welcome problem solvers and active listeners. We are looking for candidates with professional customer service mindset meaning that they know how to put consumers first. We also ask for applicants who are flexible, open minded, and have a positive attitude.
RESPONSIBILITIES
Your role
- First Level technical support for home-range printers, multifunction printers and among others, to private end users and business customers.
- Presales support to provide accurate information about the products.
- Reseller support and in warranty services arrangements.
- Multi-channel customer service: phone calls, e-mails, live chats and social media.
REQUIREMENTS
Requirements
You bring to the table
- You are a native level speaker of Dutch and have advanced English
- Any other language will be a plus
- Preferably work from our Barcelona office, if not our Valencia office is also available (Possible to work from home)
- You have some experience in customer service support, remotely or face to face.
- Added plus if you have technical customer service background and troubleshooting guidelines
- You have knowledge of Operating Systems
You have:
- You enjoy interacting and helping other people.
- You are eager to learn and apply new technologies
- You enjoy working in fast-paced environments and are a Team player
- You love solving problems
BENEFITS
Hours and Benefits
- Long-term contract
- 17,350 euros gross/year + bonus (up to 2,400 euros) gross/year + possible commission after sales
- Full time shift: 39 hrs/week, Monday to Friday 09:00-18:00
- Ongoing training
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Why apply
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends
Career opportunities
If you are interested in growth, our high performers can move to our back office logistics team, our social media team, become a trainer/mentor, quality analyst, or move into management.
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee
RRQ23-003141-1-NETHERLANDS
COMPANY
ADDITIONAL INFORMATION
- Date posted16 May 2023
- SectorCustomer service & Technical support
- Employment typeFull-time