Swedish speaking Front Office Service Advisor in Fuengirola, Spain

With our client in sunny Fuengirola, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

We are currently seeking a motivated and customer-oriented Front Office Service Advisor to join our clients team in Fuengirola (Malaga) and begin an exciting career within a newly state-of-the-art newly established contact center. In this customer-focused role, the Front Office Service Advisor will be responsible for providing a top-quality customer service experience. You will work on behalf of their clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life and make the difference.

As a Front office Service advisor, you will:

Be at the forefront of the business, handling multiple inbound/outbound channels interactions to support customers located in Sweden.
Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by company values and culture.
Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
Reflect our clients in a positive and professional manner.
Thrive to achieve business targets and meet individual and team KPIs.
We are looking for candidates that demonstrate:

Native level in Swedish and high level of English (C2 level) both spoken & written.
Additional Scandinavian languages are considered an advantage.
Customer support experience will be considered as an advantage but is not a requirement
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
Ability to learn and adaptable to different situations.
Service-oriented, analytical problem-solving, solution-driven mindset.
Patience, resilience, and calmness in all situations.
Customer-oriented with great listening and negotiation skills.
Ability to work both independently and as a team player.
Desire and high energy striving for excellence and quality within the business
Advanced computer skills.
Our client offers you:

Permanent full-time 39h employment contract.
Market-leading remuneration package, including a competitive base pay, attractive bonus scheme, private health insurance, and ticket restaurants.
Professional growth and development opportunities in a diverse and international financial working environment.
Onboarding and continuous training programs to develop your skillset and ensure your success.
Working hours will be in line with Sweden opening hours.
Modern central offices located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.
Work-life balance integration, social events and activities.