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Description
We are looking for a Senior Customer Support Specialist with a sporty and positive attitude to join our client's project in Barcelona. Together with their dynamic team, you will offer the best possible experience for clients within Spain.
Responsibilities
- Delivering a best in class consumer experience attending clients in all sort of questions regarding delivery, orders, invoicing, improvements, etc;
- Being the point of contact for clients;
- Provide technical and general customer support via phone and email;
- Process orders of clients and following up with them;
- Coordinate with sales and distribution centers to ensure shipping and delivery take place smoothly;
- Ensure smooth processing of returns, credit, and claims;
- Continuous communication with internal teams and external partners;
- Review performance and improve collaboration with the clients;
- Building and developing strong client relationships;
- Track deliveries to ensure SLA fulfillment;
- Training new colleagues;
- Support the implementation of new systems;
- High level of product knowledge as per training.
Requirements
- Native level of Spanish & full professional level of English;
- More than 3 years of experience in a related role;
- Familiarity in communicating with internal and external partners;
- Strong analytical skills;
- Strong knowledge of SAP and processes within supply chain;
- Outstanding level of Microsoft, especially Excel;
- Proactive attitude;
- High attention to detail
- Customer Service focused mentality;
- Attentive, empathetic, and flexible;
- Good communication skills;
- Passionate about sports.
Benefits
- Permanent contract
- Starting date: as soon as possible
- Employee discount on ASICS products
- Private health insurance
- Tickets restaurant
- Pension plan (starting from the 2nd year)
- Free gym at the office + laundry services
- Modern working environment
- Joining an international company that is a premium True Sports Performance brand
Company
Additional information
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Date posted18 February 2021
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SectorCustomer service & Technical support
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Employment typeFull-time
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Relocation packageNo