We are looking for a presales specialist in one of our Industrial automation teams.
In this position, you will interact by phone with Smart customers and distributors to provide information in response to inquiries about products and services, take accurate customer orders, prepare quotations and to handle and be the first contact for complaints and returns.
You will handle calls from unknown customers and make a first qualification (lead management).
This is a remote position.
Your main responsibilities will be:
· Handle calls through CRM agent portal
· Create quotations and orders via SAP system
· Expedite and communicate expected delivery times to customers
· Offer basic product advice to individual customer needs (at least catalogue knowledge)
· Provide first level technical assistance to help customers identify their requirements for products and services
· Call back customers
· Lead management
· Other duties and tasks as assigned
-Full-time and long-term contract
-Salary: 18.000 euros gross/year + up to 4.000 euros gross/year in bonus
-Private medical insurance
-Schedule: Monday-Friday, from 08:00 to 17:00
-Internal Development Program
- Native level speaker of French
- Fluent in English
- Customer service driven.
- Organized / Efficient.
- Proactive and service attitude.
- Good Selling Skills.
- IT literate.
- Minimum of 1-year relevant experience.
- Hold business level conversations deriving customer need before positioning product & price.
- Strong personal interest & curiosity in IT products and applications.
- High capability to listen to customers.
- Is expert to conduct adequate questions to have a comprehensive understanding of customer needs, accounts qualification, customer choice drivers.
- Follow the security rules of the company
***The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
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