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Polish Speaking Customer Representative

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Location
  • Barcelona
Description

Description
Customer Representative:
We are looking for a customer representative to support a famous sports brand.

 

 

Responsibilities

Main tasks:
- Attend incoming calls and reply emails from customers
- Solve any kind of customer's doubt or complain regarding our client
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Ensure contractual SLA is maintained

Requirements

Requirements
- Native or High-level Market Language and Fluent English
- Fluent/Native in Spanish is a plus
- Goal and customer service oriented
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment
- Passion for sports is a plus

Personal abilities:
- Excellent writing and communication skills
- Ability to work in a team
- Ability to work on own initiative
- Ability to adapt to different situations and needs
- Problem solving and quality oriented

 

Benefits

We offer:
- Full time (39 hours/week) and a long-term contract
- Schedule: Monday to Friday from 11:00 - 20:00 and Saturdays from 09:00 - 18:00
- Salary: 16.732,21 euros gross/year + up to 1.440 euros gross/year in bonus

 

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

Company
Webhelp Spain
Key languages
  • English
  • Polish
Additional information
  • Date posted
    3 August 2022
  • Sector
    Customer service & Technical support
  • Employment type
    Full-time
  • Apply now!

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