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Location
Description
Description
Are you passionate about music, technology, and interested in working for us, one of the largest and most technologically advanced audio companies in the world?
Do you want to work in sunny Barcelona?
Our Company:
- Belongs to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive and financial services.
- Is a multicultural space with employees from over 29 different nationalities.
- Offers a great work environment, modern offices, dynamic and young approach, with true career opportunities.
- Is located in the heart of Barcelona in the @22 district, very close to the beach, public transport, the Glories shopping mall & restaurants.
Responsibilities
Description:
As a Technical Service Advisor, you'll:
- Take incoming user requests B2C (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
- Maintain knowledge and expertise associated with applications specific to Users.
- Progress / close service requests to a satisfactory conclusion on call management system.
- Proactively update customers with status and resolution progress.
- Monitor / progress all open queries in queue.
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained.
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
Requirements
Requirements
- English & Norwegian compulsory at near native level, spoken and written skills
- Excellent customer care skills
- Good IT knowledge.
- Windows and Mac environment literate,
- Adequate professional experience
- 1 year in a customer service environment, preferably technical support (preferred)
- Excellent customer care knowledge and awareness
- Ability to implement and manage changes in processes
- Service passion
- Responsible and independent work habit
- Good communication and team skills, flexibility and stress resistance
Benefits
Offer:
- Full time position, 39 hours per week
- Working schedule: Monday to Friday: Mon-Fri 08:55-18:00
- Salary: 17.330 euros gross/year + up to 1.920 euros gross/year (bonus)
- Training: first 2 weeks + nesting period
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Good career prospects in a reputable company which rewards
serious and hard workers
- Possibility to work from home
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Company
Additional information
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Date posted7 August 2022
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SectorCustomer service & Technical support
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Employment typeFull-time