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Location
Description
Are you open to work in an international company? Are you interested in the automobile market? Do you have at least a 6 month experience in Customer Service? Sounds interesting? Keep on reading. It will be fun!
Lynk&Co, https://www.lynkco.com isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.
For our Engagement Centre in Barcelona city center, where we handle all customer queries, we are looking for new talent to support our advisors in the back office for the six different markets we operate in.
Responsibilities
The primary activities are related to the areas of "order-to-delivery" as well as an after-sales support (payments/additional charges/compensations). You would succeed in the role if you are a positive team player who is up for a challenge. You need to be able to adjust to new situations which will arise and be ready to thrive in an ever-changing work environment. You are also comfortable working with multiple systems and a multitasking star. Act as second-line support for our first-line Sales Advisors, guiding the customers through their Lynk & Co journey.
-Manage several specialized and administrative back-end tasks related to order management, insurance, payment process, clam management, GDPR, etc.
-Act as a liaison between several internal and external stakeholders
-Engage in problem-solving and process improvement
-And a few other fun tasks as they come up (okay, maybe more than a few but that is the fun part of a growing company!)
In this full-time function, you will mainly work from Monday to Friday in 8-hour shifts. In the future the opening times of the Engagement Centre might change to offer our customers full support whenever they need it; however, right now we are open 8h - 18h.
Requirements
At least 6 months of experience working as a customer service agent or similar job.
-Great attention to detail.
-A GREAT service mindset.
-A secondary-level education or higher.
-Good computer skills.
-You are a (near-)native speaker at least one of the following languages (Spanish, French, Dutch, Swedish, German or Italian).
-A very good command of the English language.
-Ping pong skills appreciated but not mandatory.
-Living in/around Barcelona or willing to move to this area.
- Possibility of working remotely, after 6 months
Benefits
Sure, we have all the basics in place like pension plan, wellness allowance (250 euros/year), and private health insurance. But that's not the only reason to choose us!
You want to work with us because you will:
-Be part of a global and diverse team, with teammates from 6 countries
-Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
-Be part of creating something new that has never been done before. The pace is fast, and it is never boring!
-Get the best of both worlds: a start-up atmosphere with the support of an established organization
-Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact
-We offer a base hourly salary of 12,53 euro - 13,30 euro/hour
Company
Key languages
Additional information
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Date posted21 June 2022
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SectorCustomer service & Technical support
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Employment typeFull-time
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Relocation packageNo