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Location
Description
Apply via the application link or contact the recruiter directly via cintia.montilla@randstad.es
Are you open to work in an international company? Are you interested in the automobile market? Do you have at least a 6 month experience in Customer Service? Sounds interesting? Keep on reading. It will be fun!
Lynk & Co we are not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We have cultivated a culture of personal development and role growth. If you are an original thinker who values being open, personal, and challenging, then you will fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.
We are creating an European Engagement Centre in Barcelona and we are recruiting our first batch of superstars to built the foundation for a game-changing customer service. For Lynk & Co, it¿s all about thinking outside of the box and creating ¿wow¿ experiences for our members. Most importantly? A personal approach is key. No robots wanted.
Sounds good? Well, then we want to hear from you.
For our Engagement Centre in Barcelona city, where we handle all customer queries, we are looking for new talent to support our members in the six different markets we operate in. Sounds interesting? Keep on reading. It will be fun!
Responsibilities
Your main superpower is offering extremely good customer service via different communication channels. You are at the frontline of our company handling various customer queries as mentioned below. So, as you can imagine we are looking for high-quality brand ambassadors.
A glimpse of the tasks:
-Handling all incoming customer queries around our mobility concept, products, offers, etc.
-Selling our damn good car and cool gear.
-Engaging with customers on various social media platforms.
-Support in the event registration for our Clubs.
-Offering basic technical customer support (You do not need to be too tech-savvy, we will teach you. Although, being a computer expert could come in handy!).
-And a few other fun tasks as they come up (okay, maybe more than a few¿ but that is the fun part of a growing company!).
-Opening hours of the Engagement Centre offer our customers full support seven days a week. This is a full-time function, where you will work from Monday to Friday (8-21h) and Sundays to Sundays (9-17.30h) in 8-hour shifts. One weekend every 6-9th week and one evening (to 21h) per month.
Requirements
-At least 6 months of experience working as a customer service agent or similar job
-A GREAT service (and sales!) mindset.
-A secondary-level education or higher.
-Good computer skills.
-You are a (near-)native speaker in Dutch
-A very good command of the English language.
-Ping pong skills appreciated but not mandatory.
-Living in/around Barcelona or willing to move to this area.
- Possibility of working remotely
Formación: Bachillerato
Idiomas: , Inglés: C1
Conocimientos: Uso del paquete Microsoft
Benefits
Sure, we have all the basics in place like pension, wellness allowance (250¿/year), and private health insurance. But that's not the reason you choose us¿ You want to work with us because you will:
-Be part of a global and diverse team, with teammates from over 6 countries.
-Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
-Be part of creating something new that has never been done before. The pace is fast and it is never boring!
-Get the best of both worlds: a start-up atmosphere with the support of an established organization.
-Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact.
24.000-25.300 €/year
Company
Key languages
Additional information
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Date posted23 June 2022
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SectorCustomer service & Technical support
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Employment typeFull-time
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Relocation packageNo