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Location
Description
Description
Inbound Sales Representative
Responsibilities
Responsibilities
Handle inbound presales enquiries (coming via telephone or email) by giving to customer detailed information on products, drive him on internet specific page for more information, detect immediate sales opportunity, and manage this sales opportunity according to the rules
Refer non sales /presales enquiries to the right organization (Technical support, store post-sales, etc.).
Manage customers & resellers requests on spare parts by checking spare part id, availability and refer customers /resellers either to the online spare part store or to specialized spare part partners.
Close inbound sales for consumers (not professional) - B2C.
Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to the store telesales Strong Product /services knowledge (PSG/IPG/ESSN).
Refer/Transfer Reseller & Retailer/eTailer enquiries to the right organization (Partner Hotline in BCN, etc.).
Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to responsible teams (TS or PBMs/ACC Mangers)
Requirements
Requirements
- Fluent English plus language required for the market at native level
- Customer service driven.
- Organized / Efficient.
- Cross-selling/up-selling..
- Proactive and service attitude.
- Good Selling Skills.
- IT literate.
-Minimum of 1-year relevant experience.
-Hold business level conversations deriving customer need before positioning product & price.
-Strong personal interest & curiosity in IT products and applications.
- High capability to listen to customers.
- Is expert to conduct adequate questions to have a comprehensive understanding of customer needs, accounts qualification, customer choice drivers.
- Follow the security rules of the company
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation. ***
Benefits
Salary: 15.000€ - 24.000€ Bruto/año
Company
Additional information
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Date posted15 June 2022
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SectorCustomer service & Technical support
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Employment typeFull-time