INTERIM CUSTOMER SERVICE REPRESENTATIVE BENELUX

Primary Responsibilities:

·     Processing incoming customer requests and orders.

·     Checking the orders against the customer and purchase order agreements.

·     Responding to customer product inquiries and issues in a timely manner.

·     Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.

·     Assure correct pricing of the customer orders, invoicing timely and accurately.

·     Handling the complaints and returning shipments.

·     Monitoring the credit situation of the customer and liaising with the credit department and the sales team.

·     Supporting and interfacing the Sales Representatives.

·     Working efficiently with all internal departments and with external parties.

·     Maintaining, updating and filing the customer documents, record and internal documents.

·     Perform other duties as assigned.