This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Location
Description
Description
We're looking for a friendly and solution-oriented Customer Care Specialist for a digital, multi-platform booking service that allows you to find and book activities, guided tours, tickets to museums and attractions, city passes and much more around the world.
We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.
Candidate will report issues, updates and corrections to different areas in company.
Responsibilities
Responsibilities:
- Direct support via email, phone, whatsapp, chat for B2C and B2B clients
- Coordinate relationships between providers and customers during pre-sales and post-sales activities
- Using different online platforms simultaneously
- Coordination of external offices and their tasks
- Finding an alternative last minute solutions
- Satisfy client's requests, complaints
Requirements
Requirements
-Advanced level of English + native level of German
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Strong personal interest & curiosity in IT products and applications
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills
Benefits
We offer:
- Full time position 39 hours/week
- Schedule (rotative) 39hs week: 1pm to 10pm , Monday to Sunday, 5 days a week rotating days
- Salary: 17.500 euros gross/year + up to 1.500 euros gross/year. up to 2k after 6 months seniority
- Long-term contract
- Ongoing training
- Possibility to grow within the company
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Company
Additional information
-
Date posted4 August 2022
-
SectorCustomer service & Technical support
-
Employment typeFull-time