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Description
Are you interested in Fashion?
We are looking for a Customer Service Advisor for a leading Fashion Brand in Spain.
Main tasks
-Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Requirements
Requirements
- Native level of German and fluency in English or Spanish
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Benefits
We offer
- Full-time (39 hours/week) and long-term Contract
- Schedule: Monday to Friday, from 9.00 to 18.00
- Salary: 16.732,21 Euros gross/year+ up to 1.200 Euros gross/year in bonus
- Opportunity to join an international team
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***
Company
Additional information
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Date posted5 January 2021
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SectorCustomer service & Technical support
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Employment typeFull-time