This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Description
By joining our team you will have the opportunity to learn about some of the newest and most innovative cycling equipment on the market. As new technologies are developed and before new products hit the market you will be able to learn from and speak with product developers in order to gain an in-depth knowledge about the products and the constantly evolving market.
Of course, the most important part of our job is supporting our consumers as they are the core of each of our brands. Our representatives speak with cycling enthusiasts from around the globe daily. We get to share their achievements, hear about their stories, and help them through their toughest times. Whether we are solving a problem for a consumer or helping them pick out the perfect gear for their next challenge, we are here for our consumers when they need us most.
We are a young, international team interested in candidates with vast cycling experience, a passion for sports and who have the ability to be part of a team. We welcome problem solvers and active listeners. All candidates must possess a professional customer service mindset meaning that they know how to put consumers first. We also ask for applicants who are flexible, open minded, and have a positive attitude.
If you feel like you possess the qualities and skills we are looking for we would love to hear from you.
Responsibilities
Responsibilities
Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates.
-Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.
Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within Webhelp guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.
Requirements
Requirements
- Native level of German
- Fluent English
Soft Skills:
- Self motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded
Benefits
We offer
-Full-time and permanent contract
-Salary: 16.732,21 euros gross/year + up to 3.600 euros gross/year in bonus
-Schedule: Monday-Friday, from 09:00 to 18:00
-Internal Development Program
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Company
Additional information
-
Date posted11 January 2021
-
SectorCustomer service & Technical support
-
Employment typeFull-time