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Location
Description
Description
Are you looking to take on a new challenge?
Your future project, our client, is a new French startup that provides co-living housing solutions for urban devotees.
Responsibilities
In this job you will be responsible for such tasks as:
-Monitor and report team performance
-Give newly hired agents feedback on their individual performance to improve and motivate their daily work
-Keep track of each newly hired agent's training and training needs to improve technical and phone communication's skills
-Motivate as a team leader controlling turnover and retaining potential and motivated team members
-Request management / HR Department / Quality team for assistance in any of the tasks.
-Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
-Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics
-Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes
-Make sure processes and procedures are up to date
-Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.)
-Offer support in critical problems (escalations, emergencies, agents and customers complaints).
-Perform other tasks/duties as assigned by management depending on service needs
-Propose changes in bonuses / reporting to management
-Back-up Team Supervisor fulfilling corresponding tasks during vacation or absence periods
Requirements
Requirements
-C1 level of French
-Fluently spoken/written English
-Experience in inside sales environment
-Leadership skills
-Working knowledge of PROJECT sales cycle processes
-Working knowledge of IT equipment and applications: MS Windows, MS Office, industry and communication skills
-Good working knowledge of Salesforce CRM
You will also have:
-Experience of work under pressure and deadlines
-Coaching experience
-Ability to delegate tasks
-Problem solving and reactivity abilities
-Proactiveness
-Persuasion skills
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***
Benefits
Webhelp will offer you:
- Full time position, 39 hours per week, permanent contract
- Working schedule: Mon-Fri 09:00 to 18:00
- Salary: 25.000 euros gross/year plus up to 4.000 euros gross/year in bonus
- Ongoing training
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends
Company
Additional information
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Date posted1 June 2022
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SectorCustomer service & Technical support
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Employment typeFull-time