This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Location
Description
Description
We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.
Responsibilities
Responsibilities:
-Handle and close inbound calls (Consumer) to achieve quarterly quota
-Fast and effective response to inbound emails
-Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
-Quote creation and follow up
-Maximize Store revenue by upselling/cross-selling to increase order value and AOV
-Awareness of Online Store promotions and campaigns to maximize their success
-Ensuring personal knowledge of the portfolio is maintained
-Stock availability
-Cross language backup if needed
-Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
-Solve status queries
-Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Requirements
Requirements
-French, preferably Belgian, native level speaker
-Fluent in English, a good level of Dutch is preferable
-Strong communication skills
-Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
-Customer Driven and motivation to work in sales
-Achievement and target oriented
-IT knowledge and technical understanding
-Minimum of 1 year relevant experience
-Strong personal interest & curiosity in IT products and applications
-Real capability to listen to customers
-Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
-Exceptional customer facing and customer care skills
Benefits
We offer:
-Full-time (39 hours/week) from Monday to Friday and long-term contract
-Schedule: From 09:00 to 18:00
-Salary: 18.000 euros gross/year + up to 2.500 euros gross/year in bonus
-Regular and permanent incentives
-Specific compensation model based on over achievement
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Company
Additional information
-
Date posted2 June 2022
-
SectorCustomer service & Technical support
-
Employment typeFull-time