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Location
Description
If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.
Responsibilities
Responsibilities:
Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates.
-Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.
Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.
Requirements
Requirements
-French native level speaker
-Fluent in English
-Self motivated
-Team player
-Active listening skills
-Supportive person
-Outgoing and open minded
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Benefits
We offer
-Possibility to work in our Barcelona office
-Full-time and long-term contract
-Salary: 16.732,21 euros gross/year + up to 3600 euros gross/year in bonus
-Schedule: Monday-Thursday, from 09:00 to 18:00 Friday from 09:00 to 17:00
-Internal Development Program
Company
Additional information
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Date posted7 August 2022
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SectorCustomer service & Technical support
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Employment typeFull-time