Finnish-speaking support for a big video platform in Lisbon, Portugal

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.  This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You will be handling customers' queries via phone, e-mail, and chat identifying the client's problem and troubleshooting to find the solution.

Requirements:

• At least 12 months of direct customer service experience is required in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral in English
• Excellent native-level written and spoken communication skills in Finnish
• Proactive attitude and strong team spirit
• Be organized and able to learn new processes, concepts, and skills as well as able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Ability to handle not only to handle customers' emotions but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 8 PM / Monday to Sunday

Responsibilities:

• You will be answering the customers' queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take, and categorizing cases and possible bugs so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

Our offer:

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
  *Relocation applicable only for international candidates joining us from abroad.

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.