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    Fashion Customer Representative - Norwegian market

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    Description

    Are you interested in working for a world-renowned fashion brand?

    Do you want to work in sunny Barcelona?

    Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Our offices are located in the heart of Barcelona in the @22 district very close to the beach, public transport, the Glories shopping mall & restaurants.

    Responsibilities

    - Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
    - Take incoming calls from boutiques and shops via telephone and resolve demands.
    - Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
    - Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
    - Ensure contractual SLA is maintained.
    - Provide cover for other Agents in their absence, either within the same team or across teams.
    - Liaise with Supervisors/ Mentors on specific projects where requested.
    - To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
    - To attend regular Team Meetings.
    - To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
    - Answer and deal with customer pre and post sales requests (Logistics, queries, refunds, exchanges, delivery, etc.).
    - Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

    Requirements

    - Native level speaker of Norwegian
    - Fluent English
    - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
    - Good disposition to work in a customer service environment
    - Customer care skills - ability to listen to and understand the customers' needs
    - Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

    - Resistant to stress.
    - Very good communication skills.
    - Ability to work in a team.
    - Logical approach to problem solving.
    - Ability to work on own initiative.
    - Ability to adapt to different situations and needs.

    Benefits

    - 39 hours/week: Monday to Friday from 09:00 to 18:00
    - Salary for 39 hours: 16.732,21 Euros gross/year + up to 1.385,85 Euros gross/year
    - Ongoing training
    - Possibility to grow within the company

    - A large variety of discounts with our partners
    - Free weekly and after work activities
    - We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
    - Real growth opportunities to progress
    - New and modern office in the center area
    - Receive a bonus starting from 300 euros for referring your friends

    Company
    Webhelp Spain
    Key languages
    • English
    • Norwegian
    Additional information
    • Date posted
      7 April 2021
    • Sector
      Customer service & Technical support
    • Employment type
      Full-time
    • Apply now!

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