At Heura we are food activists, and our mission is to provide a solution that leaves animals out of the equation, while feeding millions of people in a sustainable way. Technology gives us the opportunity to build a food system that not only solves our current challenges but also responds to our values.
We also know that great goals can only be achieved by diverse teams of people with different backgrounds, perspectives, orientations, abilities, food tastes, dress sense, and time zones - we don't just accept our differences; we fully support and celebrate them.
But ultimately, we all have one common goal: accelerating the protein transition.
And that’s why we are looking for an International Customer Service! To join the Good Rebels team and help us achieve our mission who will be responsible for satisfying the needs of our national and international clients in the DACH region.
Responsibilities
YOUR CHALLENGE:
Comprehensive management of our clients' orders - Reception and integration in the ERP, management and planning of orders, monitoring, incident management, returns, etc
Management of the different communication channels with our clients, both by telephone and office automation (e-mail, EDI communications, etc.)
Comprehensive management of orders for shipment of samples
Communication with the Commercial department for aspects related to the service to our clients
Efficient management of documentary information regarding orders (delivery notes, invoices, return orders, etc.)
Track orders, deliveries, and attend to possible incidents
Management of customer complaints: detection, resolution, dialogue and customer visibility
Monitoring of customer service indicators, analysis of deviations, and proposal of improvement actions
Propose process improvements / Participate in continuous improvement projects of the department
Requirements
YOU WILL FEEL COMFORTABLE, ENJOY AND DO GREAT AT THIS ROLE IF YOU HAVE:
Bilingual or native level of German and English.
Passion about being the reference person for Heura customers, offering them the best possible experience and building loyalty.
At least 2 years of experience as an International Customer Service, ideally in mass consumption companies (FMCG).
Experience in managing orders and document flow.
Essential knowledge and experience in EDI messaging.
Amazing social and communication skills that allow you to successfully manage customer relationships and logistics services.
You are a proactive and honest person with ease to generate trust environments.
You stand out for your ability to work agilely and under pressure, for your results orientation and the "make it happen" philosophy.
A Caring attitude towards our mission and see it as a “personal” problem to be solved professionally.
Desire to help, assist and solve people's needs with a Good Vibes attitude.
Passion for the business and a deep understanding of it to make sure your job at this role is aligned to business needs and goals.
Ability to create strong and trustful relationships with internal and external stakeholders.
Benefits
HEURA LIFE BENEFITS
To make this world a better place is hard work, so we support our Dream Team with:
Limitless professional development at Europe's fastest-growing company in its category
Culture of freedom, responsibility, and constructive feedback
An entrepreneurial environment that encourages innovation
Regulatory local labor days + 5 extra ones for Vacations! (capped in 30 labor days yearly)
Flexible working environment
Private Health Insurance
Fresh fruit, healthy snacks, coffee and tea (in local offices)
Discounted gym memberships
Discounts on Heura’s products
Flexible retribution with Cobee (in Spain)
Access to an online well-being and therapy platform
After-work gatherings and other cool company events (in local offices)
and…
…Working with top-talented and amazing Good Rebels! 👇🏽
We are good, non-conformist rebels: we question the status quo and reject "that’s the way it’s always been done", therefore promoting constant change. We look for the greatest positive impact on the planet, and we know we have the power to create a new reality.
We are owners, so we take initiative and bring solutions to the table. We are humble learners and know that being under construction is fine. We help each other grow through feedback showing uncompromising transparency and vulnerability. . We value other points of view because we know that a diversity of opinions makes us greater.
We are constantly learning, and we thrive on understanding each other better every day, on putting ourselves in someone else's shoes.
None of this would make sense if we didn’t enjoy the journey. We smile and celebrate every day because we are passionate about our work and our mission.
We think big and bold and are always looking for the “WOW” in everything we do, and we work to exceed everyone’s expectations (colleagues, customers, consumers, and society).
If you see yourself here and can meet the essential requirements, we would love for you to apply. Or, do you know someone who would be a perfect fit? Let them know!
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.