Interact with users through various channels (via email, phone, and chat)
Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
Troubleshoot technical questions including software, hardware, and logistic questions
Escalate complex issues and provide context to the reason for the escalation.
Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
Previous experience in customer facing role (B2B or B2C)
Prior experience in multi-channel customer support
Excellent communication skills (both oral and written)
Demonstrated ability to work through complex technical problems
Strong attention to detail.
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
Salary 22.000 € gross/year
Flight tickets + 600€ net financial support (reflected in your 2nd payslip)
Start dates: 28/11, 12/12, 9/1. Referral Program: Permanent Contract /Hybrid working model in Barcelona/ Full time position (39h per week, Monday to Friday)/3 weeks of intense introduction training on Google Ads and specific sales training.
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