Customer Service with German plus other languages

Who are we looking for?

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash process.

What will you be doing?

- Managing customer service requests such as end-to-end order status management, for example:

order creation based on input from client and field sales representative
input and tracking of repair/calibration requests
manage product changes or returns
monitor end-to-end order process status and ensure closure
resolve questions around invoicing requirements, contract issues/administration or lease administration
- Interfacing with different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests

- Resolving problems by applying established policies, procedures and tactics

- Determining and developing new or improved approaches to processes or tasks

- Exercise sound planning and judgment when managing client requests

- Solving a broad range of customer service problems varying in scope and complexity