Customer Service Specialist with Spanish_Spontaneous Application

Reporting to your Team Lead, as a Customer Experience Specialists with Spanish you’ll be helping and supporting customers by answering questions, giving advice, and solving problems using your know-how and expertise. On behalf of our client, you will be their first point of contact on email, phone, and/or chat to deliver a #happier experience.

Your performance will be measured on how well you:

• Respond to a high volume of customer inquiries and requests with thoughtful and accurate messages or customize prepared responses
• Provide friendly and efficient service to your customers on every interaction
• Identify and escalate issues appropriately to the designated departments and/or your team lead
• Proactively and independently work to meet your quarter targets and goals
• Research information and troubleshoot problems using available resources provided during your onboarding, and continuous product training
• Monitor and control numerous concurrent tasks in tandem to make the most out of your day and overachieve expectations
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

You will be put through a very dynamic 3-4 weeks onboarding and training plan on modern customer service techniques, shadowing sessions with your peers, and state-of-the-art product knowledge and CRM systems. (By the way, be ready to make some good friends during this time!)