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Location
Description
We are looking for a passionate, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!
This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing. You need to be organized, communicative and able to interact with different stakeholders.
Responsibilities
What will you be doing?
Managing customer service requests such as end-to-end order status management, for example:
- order creation based on input from client and field sales representative
- tracking of repair/calibration requests
- manage product changes or returns
- monitor end-to-end order process status and ensure closure
- resolve questions around invoicing requirements, contract issues/administration or lease administration
Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
Resolving problems by applying established policies, procedures and tactics.
Determining and developing new or improved approaches to processes or tasks.
Requirements
- Native Swedish or Finnish + English.
- Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
- Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
- Effective communication skills for client handling and internal stakeholders
- Good time management and organizational skills
- Detail and process oriented to ensure quality and operational excellence
- Proactively resolve complex issues with the best interest of customers and Keysight in mind
- Positively manage stress that is typical in a customer service environment
- Resident in the Barcelona metropolitan area, NIE and Social security number
Benefits
A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world. We offer you a highly competitive package.
At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.
Additional information
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Date posted4 August 2022
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SectorCustomer service & Technical support
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Employment typeFull-time
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Relocation packageNo