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    Customer Service Agent (Native Dutch / Flemish)

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    Description

    Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting Dutch-speaking customers? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team in sunny Barcelona!

    Responsibilities

    As a Customer Service Agent, your responsibilities include:

    - Assisting customers with various challenges by phone or e-mail (B2C)

    - Giving advice and providing solutions

    - Maintaining a good customer relationship

    - Making sure that all issues are solved and documented

    Requirements

    Requirements

    - Strong communication skills and empathy

    - Discipline, accuracy and reliability

    - Respectful and positive attitude towards customers

    - Solution-oriented approach

    - Patience

    - Ability to express yourself in a coherent and concise manner

    - Motivation to contribute to our customer satisfaction and business success

     

    What you need:

    - Native level of Dutch or Flemish

    - Good level of English

    - Flexibility with regards to working hours (including evening and weekend shifts)

    - Basic computer skills are required

    - Call center experience is a plus, but not a must

    Benefits

    - Fixed salary plus the possibility to earn a bonus up to €3000 / year

    - Paid training

    - Tax-free benefits including food, transport, gym, insurance & childcare

    - 4 company events per year

    - Free fruit & water at the office

    - Free Spanish language classes

    - Easily accessible office in Barcelona (Poblenou area)

    - A fun, friendly and people-focused work environment

    - Open atmosphere in which employee suggestions and ideas are heard

    - Growth opportunities

    Company
    NewCo Communications
    Key languages
    • Dutch
    • English
    • Flemish
    Additional information
    • Date posted
      1 February 2021
    • Sector
      Customer service & Technical support
    • Employment type
      Full-time, Part-time
    • Apply now!

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    We would love to hear from you!

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