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Description
Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting Dutch-speaking customers? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team in sunny Barcelona!
Responsibilities
As a Customer Service Agent, your responsibilities include:
- Assisting customers with various challenges by phone or e-mail (B2C)
- Giving advice and providing solutions
- Maintaining a good customer relationship
- Making sure that all issues are solved and documented
Requirements
Requirements
- Strong communication skills and empathy
- Discipline, accuracy and reliability
- Respectful and positive attitude towards customers
- Solution-oriented approach
- Patience
- Ability to express yourself in a coherent and concise manner
- Motivation to contribute to our customer satisfaction and business success
What you need:
- Native level of Dutch or Flemish
- Good level of English
- Flexibility with regards to working hours (including evening and weekend shifts)
- Basic computer skills are required
- Call center experience is a plus, but not a must
Benefits
- Fixed salary plus the possibility to earn a bonus up to €3000 / year
- Paid training
- Tax-free benefits including food, transport, gym, insurance & childcare
- 4 company events per year
- Free fruit & water at the office
- Free Spanish language classes
- Easily accessible office in Barcelona (Poblenou area)
- A fun, friendly and people-focused work environment
- Open atmosphere in which employee suggestions and ideas are heard
- Growth opportunities