Customer Care Advisor (German, Finnish or Swedish)

In Customer Services, we work towards our Diabetes Care Vision and contribute to our commercial success by supporting our customers and partners, promoting and selling products, digital solutions, services as well as enabling behavioural change. We do so by acting in a customer-centric, future-oriented manner and with business sense when developing current and new services.
We provide assistance and support to people with diabetes and healthcare professionals from 14 countries. Our PDSS team is run by diverse, multicultural and passionate people who work every day to provide the best support needed to patients with diabetes and healthcare professionals. We are looking for leadership at every level, and team members who are cheerful, positive, confident, respectful and love helping others by being part and proactively contributing to the transformational journey of Diabetes Care in Roche.

Job Purpose:
Responsible for providing excellent customer front-line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs and following all the systems and procedures established.
As an Advisor, you are focused on delivering a high quality, pro-active, positive, trusted customer experience and resolving a broad range of enquiries at first point of contact.
This role would be suitable for candidates with the right skills and mindset who also share the Roche values and make an active contribution to achieve our vision.

Key skills:
 Fluent in German, Finnish or Swedish and English; any other relevant language is a plus
 Strong IT navigation skills – fast learner in new technologies
 Excellent listening and communication skills
 Excellent customer orientation and service mindset
 Works with autonomy and flexibility, always with a team work attitude
 Multi-tasking, agile skills and flexible to adapt to changes
 Contributes with a positive spirit to a pleasant working environment
 Always willing to learn and grow with an attitude to go beyond (in a humble manner)
 Engagement with our organization and with the Customer Services Transformation Journey