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COMPANY
DESCRIPTION
Ready to set sail on a career that connects people to unforgettable journeys? At Costa, we’re looking for a passionate Cruise Expert to be the voice behind our experiences. If you thrive on helping others, love turning inquiries into bookings, and bring energy, empathy, and persuasion to every call, this is your chance to anchor your talent in a global brand that celebrates adventure.
Who we are:
Welcome to our global community! We take pride in our diverse workforce of over 20,000 professionals from 70 different countries and cultures. Our values are centered on openness, positivity, and mutual support. We foster an environment of trust and transparency, ensuring that every voice is heard.
Your Employment:
- Full-time or Part-time contract
- Hybrid
- Salary range: 21.000 - 27.000€ based on skills, language proficiency and professional experience.
- Restaurant ticket
- Soft Landing Package (for those relocating from outside Spain – Europe only)
RESPONSIBILITIES
Demonstrate your passion
- Handle incoming sales calls from potential customers.
- Make outbound campaign calls using lists generated by the activation team.
- Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration).
- Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels.
- Process reservation changes according to policies and availability.
- Follow up on callback requests coming from web options.
- Manage non-voice written channels (emails) with commercial and professional approach.
- Identify and assess customers’ needs to achieve satisfaction
Get things right
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Take the extra mile to engage customers
- You will also be the first ambassador of Costa Cruises, promoting our Brand to create amazing holidays experiences for our Guests!
REQUIREMENTS
What makes you unique:
- A fluent level in any of the following languages: GERMAN, FRENCH or ITALIAN with exceptional grammar and spelling skills, both spoken and written
- Customer care & sales experience
- Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection.
- Active listening to identify business needs and opportunities accurately.
- Talent to generate trust, build relationships and close deals by analyzing information and using it strategically.
- Ability to communicate in a clear, empathetic and emotionally connected manner.
- Focus on conflict resolution and delivery of practical and effective solutions.
- Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals.
- Ability to multi-task, prioritize, and manage time effectively
- Achievement and goal-oriented
- Motivated and self-starter
BENEFITS
Why Costa:
- Amazing office located at TORRE MAPFRE, iconic Barcelona’s skyscraper, next to the beach on the seafront.
- Free after-work activities (Yoga, CrossFit, Team drinks, etc.)
- Growth opportunities and professional development
- 2 free cruises per year for employees and family members
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Full-time Job, Part-time Job
-
German
-
Sales
-
Junior
-
Barcelona
-
RELOCATION PACKYes
-
17 September 2026
RECRUITER
-
Laura Ribas
-
Laura.ribas@es.costa.it