This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Location
Description
Description
Are you looking to take on a new challenge in a creative and highly motivated team working to make a positive impact in the world?
Your future project:
Our client's mission is to support the well-being of consumers and enable a more sustainable lifestyle by offering a globally unique, refillable drinking system.
What makes our client special? They have harnessed the physiological science behind taste perception to add flavor to water using just scent. Consumers can enjoy the taste of cherries, peaches, orange-passion fruit or even cola, while drinking only water. No sugar, no artificial additives and no other ingredients - but 100% surprising taste and less plastic waste. Join us to establish the market segment of "scent-based taste" and radically redefine drinking.
#thinknewdrinknew
Responsibilities
Your responsibilities:
- As part of our Customer Engagement Team you always keep a close eye on incoming chat messages
- You process customer complaints and returns independently
- You advise customers independently on all kinds of issues
- You make sure that our customers feel that they are in good hands with you in every aspect
- You are in constant contact with our most important customers, with your colleagues from marketing, product management and order processing
- Together with your team, you evaluate customer feedback from various channels and derive optimisation possibilities
Requirements
Requirements
-You are empathic and enjoy communicating with customers and partners and are always friendly
- You make every customer feel like a king and are familiar with common social media communities
- You enjoy working in a team and bring a high degree of personal responsibility and motivation
- You can think outside the box and are familiar with Microsoft Office
- Ideally, you have already been able to gain initial practical experience in dealing with customers
- You are a native speaker in Italian and have fluent English
Benefits
Hours and Benefits:
- 39 hours/week (rotative):Monday to Friday 9am to 18pm, two weekends per month from 10am to 18pm
- Salary for 39 hours: 16.732 Euros gross/year + up to 1.500 Euros gross/year
- Ongoing training
- Possibility to grow within the company
Why apply?
- A large variety of discounts with our partners
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Receive a bonus starting from 300 euros for referring your friends
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Company
Additional information
-
Date posted4 August 2022
-
SectorCustomer service & Technical support
-
Employment typeFull-time