Account Management Planning & Controlling

Key Responsibilities 

The Account Manager will be responsible for the following tasks :

1.       Customer Relationship

• Quarterly Account Meeting with OEs C-level  (preparation, leading, follow-up)
• Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking)
• Monthly financial meeting (customer management level/dispute handling)
• Issue & escalation management - Financial & contractual topics
• Ad hoc invoice clarification
• Ad hoc billing  reporting
• Customer Intelligence & Events - Improve external communication towards customer
• Best practice sharing cross Account Management CTOs
• New service/Change of service recurring meetings conducted jointly with Service Organization

2.       Finance

• Overdue Receivables
• Tracking and closure of Overdue Receivables and controlling of monthly payments – interface to Debt Collection Team
• Commercials
• Monthly approval for billing items
• Ensure monthly Financial Reconciliation
• Information about  financial clean-ups (e.g. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc)
• Revenue Planning
• Conduct annual planning with the OE & AzT Service Organization
• Forecasting: Minimize risks in the Year End Steering with proper follow-up on charging status vs.plan / request necessary accruals (OE/CFO)

3.       Contracts

• Contract E2E negociation
• Price Communication (annual/ad hoc)
• Contractual initiation, negotiation, tracking and closure of all services and projects delivered
• Responsible for contractual coverage of revenues and status fw-up.
• Tracking and follow-up on contracts in signature process to ensure timely closure