Age in Spain’s Residency Helpline is an online resource centre and one to one information service specifically for British Nationals that need to complete their Spanish residency application.
The Helpline is is supported by a team of professionally trained and extremely dedicated Residency Helpline Assistants. From 9am to 6pm, 5 days a week, they answer queries from worried Brit’s who want to make sure their rights are guaranteed after the end of the transition period on December 31st 2020.
The Residency Helpline is supported by a website with accessible information, such as FAQs and blog posts to guide people through the residency process. “Sometimes the online information itself is not enough or people have specific questions about their unique circumstances. This is when our wonderful volunteers are able to provide one to one support by phone or email,” said, Regional Coordinator Brad De Abreu.
“It’s getting to the stage now where many Brits are thinking, I’d better sort out my residency. There is a lot of conflicting or unclear information out there and we want to provide clear, free and accessible information to help ease some of the stress that comes with dealing with these kinds of processes,” said Brad.
Age in Spain’s priority is to help vulnerable and older people who might otherwise be passed by due to barriers such as language, isolation, lack of confidence, lack of capacity, lack of access to technology, health issues, mobility issues, financial issues and the responsibilities of being a carer. They are now recruiting volunteers to do home visits to assist those who need extra support with booking appointments online, filling out forms and getting paperwork ready for their appointments